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BLOCK-IT® How to Make a Claim
Review 10-year warranty terms.

Step 1: Review Warranty Terms

Before submitting a claim, please review the 10-Year Limited Product Only Warranty to confirm eligibility. The warranty covers:

  • Strength performance properties (ASTM D5034)
  • Water hold-out performance properties (ASTM D779)
The warranty does not cover damages due to negligence, improper installation, mishandling, modification, or exposure beyond the product’s published specifications.
What is needed to process a claim.

Step 2: Gather Required Documentation

To process your claim, you will need:
  • Proof of purchase (invoice or receipt showing date and location of purchase).
  • Proof of proper installation (documentation or photos demonstrating compliance with the BLOCK-IT® House Wrap Installation Guidelines*)
  • A detailed description of the issue, including when it was first noticed
  • Clear photographs of the affected area
How and where to submit your claim.

Step 3: Submit Your Claim

All claims must be submitted in writing within 60 days of discovering the issue. Send your claim to:

Kimberly-Clark Global Sales, LLC
1400 Holcomb Bridge Road
Roswell, GA 30076
Attention: Kimberly-Clark BLOCK-IT® House Wrap Technical Lead

Possible inspection.

Step 4: Inspection Process

Once your claim is received, a Kimberly-Clark representative may schedule an inspection of the structure.

This may include:
  • On-site evaluation
  • Sample collection
  • Photographic documentation
  • Additional investigation to determine if the issue resulted from product failure
Failure to allow an inspection may result in claim denial.
Warranty does not cover labor cost, incidentals or consequential damage

Step 5: Resolution

If your claim is approved, Kimberly-Clark’s liability is limited to replacement of the defective product. The warranty does not cover labor costs, incidental, or consequential damages.

For any questions regarding the claims process, please contact our BLOCK-IT® House Wrap Technical Support Team*. We are committed to ensuring the quality and durability of our products and assisting you through the claims process as efficiently as possible.

Construction worker applying BLOCK-IT® Seam Tape

Resources

Everything You Need to Know

Get all the details you need! From installation guides to warranties, claims, and technical specs—click ‘Learn More’ for everything you need to know.

GREENGUARD Gold Certified is an elevated certification

Greenguard
Gold Certification

What It Means & Why It Matters

Discover the importance of Greenguard Gold Certification, what it signifies, and why it matters for you. Click ‘Learn More’ to find out!

10 year guaranteed warranty for BLOCK-IT House Wrap

Our 10-Year Guarantee

Built to Last

Backed by a 10-Year Limited Product Only Warranty, Kimberly-Clark BLOCK-IT® House Wrap delivers trusted protection and lasting performance. Learn more about our commitment to quality.

About Kimberly-Clark

For more than 150 years, Kimberly-Clark has been a global leader in essential health and hygiene products, dedicated to improving the well-being of people worldwide. Our trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, and Depend, are found in homes and businesses across more than 175 countries. Everyday, nearly a quarter of the world’s population relies on our products to enhance their comfort, hygiene, and care.

At Kimberly-Clark, we are committed to innovation, sustainability, and responsible business practices. Our mission is to create products that make life better for people while minimizing our environmental impact. We continuously strive to develop new materials and technologies that reduce waste, conserve resources, and promote a healthier planet.

Our dedication extends beyond our products. Through various community initiatives and partnerships, we work to uplift communities, support families, and contribute to a brighter future. Whether it’s through advancing hygiene education, supporting disaster relief efforts, or promoting gender equality, we believe in making a meaningful difference in the world.

Driven by a culture of care and responsibility, Kimberly-Clark is not just a company—it’s a legacy of trusted care that spans generations. We take pride in delivering high-quality, essential products that empower people to live healthier, more confident lives every day.